The marketing landscape has evolved rapidly and extensively over the last 15 years. The increasing prominence of the internet in our lives, as well as the rise of smartphones, has created a seismic shift in the way people stay connected to one another, process information, research products and services they need, and make purchases. As a result, many of the traditional marketing methods that used to dominate the landscape – print ads, direct mail, TV and radio commercials, just to name a few – have become increasingly less prominent and effective in recent years.
Digital marketing strategies continue being refined to where the effectiveness of these methods now deliver a significantly better ROI than many traditional marketing strategies. This, combined with the shifting patterns in the way people consume information, has started to render many traditional marketing strategies obsolete.
Traditional Marketing Strategies That Are Experiencing Diminishing Impact
The following traditional marketing strategies are becoming obsolete or experiencing diminishing impact in today’s digital marketing landscape:
- Print Advertising – As an increasing number of people consume newspaper and magazine content digitally, print advertising is losing its effectiveness and reach. By advertising on digital publications, you have the ability to achieve more effective targeting, tracking and personalization compared with investing in print ads.
- TV and Radio Commercials – The rise of online content consumption on streaming platforms has diminished the impact of traditional TV and radio commercials. Many consumers won’t even come into contact with these ads if they no longer listen to the radio or have a cable package. In addition, ads on streaming platforms can often be skipped or blocked, reducing their effectiveness.
- Direct Mail – The rise of email and digital communication has reduced the effectiveness of direct mail campaigns. These efforts are less cost effective than digital communication methods, and consumers are more likely than ever before to ignore or discard direct mail pieces.
- Telemarketing – Cold-calling and telemarketing efforts have always been seen as intrusive, but they’re also becoming more ineffective due to smartphones. Individuals will often have telemarketing calls register as spam on their phones, reducing the number of people who will answer the call.
- Billboards and Outdoor Advertising – While billboards and other forms of outdoor advertising aren’t truly obsolete, they are becoming less effective due to the presence of digital distractions. In addition, they lack the targeting and interactivity of many digital marketing channels, which further diminishes their effectiveness.
Why Are Traditional Marketing Strategies Less Effective Than They Used to Be?
There are a variety of reasons why we’re seeing traditional marketing strategies wane in effectiveness and become obsolete. These include:
- The rise of the internet and the emergence of digital marketing
- Social media’s impact on consumer behavior
- Diminishing effectiveness of traditional paid advertising
- The increasing value associated with a more customized marketing approach
- The increasing importance of relationship building in marketing
- Improved ROI of digital marketing compared with traditional marketing
The Rise of the Internet and the Emergence of Digital Marketing
While the internet entered our lives in the 1990s, it took a while before it truly became a dominant factor in our daily lives. During these early years, digital marketing strategies were still in their infancy and not as refined or robust as they are today. In addition, the ability to reach your audience online wasn’t as powerful back then as it is today.
Prior to the internet and even during the first 10-15 years after the internet became accessible to the general public, businesses could still achieve better marketing results by relying on traditional strategies such as print ads, TV and radio ads, direct mail campaigns, and billboards to reach their audience. However, this dynamic began to shift significantly in the late 2000s and early 2010s when smartphones became widely used.
The first iPhone was released in 2007 and Android phones became available the following year. While adoption was slow at first, the robust features offered by these phones, including internet access anytime and anywhere, eventually fueled their rise in popularity. According to the Pew Research Center, approximately 35% of Americans owned smartphones by 2011, marking the first time these devices held a significant portion of the market share. Their data shows a steady increase in smartphone users from 2011 through the present, with smartphone usage exploding after 2014. Currently, 90% of Americans own a smartphone.
The smartphone’s impact on the marketing landscape can’t be stressed enough. Once people had internet access in the palm of their hand at all times, it created a shift in consumer behavior. Today, consumers get the majority of their information online. They regularly research products and services online, read customer reviews and compare prices prior to making a purchase.
As a result, marketing strategies have undergone a tremendous shift over the last decade. With most people consuming information online, digital marketing has emerged as the most effective way to reach your audience and grow your business.
Social Media’s Impact on Consumer Behavior
The rise of social media has significantly impacted the marketing landscape. There are several reasons for this. First, it has provided marketers with another way to reach a large number of people with ads, and they have the ability to target these ads to reach the specific demographics that are most likely to desire the products and services you offer.
But more importantly, social media has given consumers the ability to voice their opinions to their peers. People can easily share their experiences with friends, family, colleagues, and anyone they’re connected to on social media. When they broadcast positive experiences with the products and services they use on social media, it provides powerful social proof that these brands should be trusted. Conversely, posts about negative experiences with products, services and brands can have a devastating impact on businesses.
This phenomenon has increased the ability for your existing customer base to become a strong brand ambassador. As a result, businesses that emphasize a strong social media presence as part of their marketing strategy typically are able to reap the benefits of customer brand ambassadors, providing a powerful way to distinguish themselves from their competitors.
Diminishing Effectiveness of Traditional Paid Advertising
Traditional paid advertising campaigns used to be the most effective way to target your audience. However, these campaigns have waned in effectiveness as consumers began getting their information from other places:
- Music consumption has shifted from listening to the radio to streaming platforms
- Many individuals have canceled cable packages and instead consume TV content on streaming platforms, many of which offer ad-free tiers
- Newspapers and print magazines have declined as people now consume this content online
These changing consumption habits mean that traditional radio ads, TV ads and print ads now reach a much smaller audience than they used to prior to the explosion of the internet and the adoption of smartphones.
In addition, today’s consumers place greater trust in the feedback of their peers than advertisements. Even when your compelling paid advertising campaigns generate interest in your product or service, individuals will typically look at online consumer reviews before deciding whether to purchase your offering. According to recent data by Power Reviews:
- 74% of consumers say that ratings and reviews are an important way they learn about products they’re considering purchasing for the first time
- 90% of consumers say they consider reviews when they make purchasing decisions
- 93% of consumers say reviews and ratings impact their purchasing decision
- 75% of online shoppers read reviews at least sometimes, and 91% of online shoppers read reviews always or regularly
- 45% of consumers won’t purchase a product if there are no reviews available
Therefore, without the social proof provided by online reviews, traditional paid ads alone are often unable to achieve the impact they once did in terms of influencing purchasing decisions.
The Increasing Value Associated with a More Customized Marketing Approach
Traditional marketing strategies typically target a much broader audience based on the nature of these campaigns. If you pay for a TV ad or a print ad, your audience essentially becomes everyone who views the program or reads the publication where your ad runs. However, not everyone in this audience is necessarily someone who will need your product or service. This creates an inefficient approach where your marketing resources aren’t always being spent on reaching the exact audience that is likely to convert into a paying customer.
The rise of digital marketing allowed businesses to achieve greater levels of customization in their marketing efforts than ever before. You now have the ability to create customized marketing campaigns that are tailored to the specific demographics and needs of your ideal customers. In addition, if different segments of your audience have different needs and resonate with different messaging, you have the ability to create customized campaigns that appeal to each segment. This customization allows you to improve the efficiency and effectiveness of your marketing efforts compared with what was possible with traditional marketing strategies.
The Increasing Importance of Relationship Building in Marketing
Consumers expect more from the companies they support than ever before. While the quality of your products and services are still important, there are many other factors that will drive customer loyalty. Increasingly, consumers want to support businesses that emphasize sustainability, and they also want to build a relationship with the companies they purchase from.
There are many ways you can build relationships with your customers. One of the most important ways is by providing exceptional customer service. However, digital marketing also offers you a variety of ways to engage with your customers and build a more meaningful relationship:
- You can tell stories about your team and the work you do in the community on your social media pages
- You can interact directly with your customers and target audience on social media by responding to their comments
- You can cultivate trusted brand ambassadors who help build relationships with your customer base by telling the stories of their experiences with your products and services
- You can connect regularly with your audience and existing customers using email marketing campaigns that tell your story, keep your audience updated on the latest developments at your business, and show them you value your relationship with them by asking for feedback about their experience with your business
Improved ROI of Digital Marketing Compared with Traditional Marketing
As we’ve discussed, digital marketing has become the dominant approach to marketing over the past decade. This is largely due to the fact that it offers several important benefits that provide a significantly improved ROI:
- More Targeted Advertising – Digital marketing gives you the ability to target specific audiences based on demographics, interests and behaviors. This precision targeting is more cost effective and increases your likelihood of generating the high-quality leads that will convert into customers.
- Robust Performance Intelligence Data – Digital marketing provides a treasure trove of performance intelligence data that allows you to measure the success of your efforts in ways that simply aren’t possible with traditional marketing strategies. This makes it easier to understand customer behavior and evaluate which campaigns are achieving the best results, allowing you to make adjustments to your strategy that will optimize your marketing efforts.
- More Cost-Effective Approach – The ability to target your specific audience and measure the results of your efforts allows you to focus your marketing budget on the specific tactics most likely to generate your desired results. This provides for a more cost-effective approach that helps you stretch your marketing dollars further than is possible with traditional marketing strategies.
Traditional Marketing Strategies Can Support Your Digital Marketing Efforts
While many traditional marketing strategies are increasingly becoming obsolete and should not be relied on as your primary approach to marketing, they still offer some value if used judiciously to support your digital marketing strategy. Some ways to do this include:
- Use Traditional Channels to Drive Traffic to Digital Platforms – Include calls to action in traditional ads (print, TV, radio and billboards) that direct people to your website, social media pages or other online promotions.
- Promote Cross-Channel Engagement – Encourage your customers to engage with your brand across multiple channels by promoting your social media, website or mobile app in traditional advertising.
- Leverage Complementary Strengths – Use traditional marketing strategies for broad awareness and brand building, while using digital channels for targeted lead generation and conversion optimization.
In this complementary manner, you can still potentially leverage some benefits from implementing traditional marketing tactics. Keep in mind that these strategies should comprise a significantly smaller portion of your marketing budget than your digital marketing efforts.
Webolutions Can Help You Maximize the ROI of Your Digital Marketing Efforts
As Denver’s leading digital marketing agency since 1994, Webolutions has been on the forefront of this transition from traditional to digital marketing strategies. We’ve witnessed the evolution of digital marketing over the past three decades, and our team has the experience necessary to help you maximize the ROI of your digital marketing efforts.
You’ll benefit from our transformational Intrinsic Multiplier™ Approach to grow your business smarter, faster and easier. This exclusive approach is focused on evolving the mindset of your organization to deliver extreme marketplace success and highly relevant competitive differentiation based on your core values, purpose, mission, specific set of strengths and unique culture.
As part of this unique approach to digital marketing, our team will recommend a customized strategy to achieve your specific goals. We’ll also provide you with robust performance intelligence data that lets you see exactly which campaigns are delivering the greatest levels of success, and which are failing to achieve your desired ROI. This allows us to make recommendations regarding the adjustments necessary to continue improving your results over time.
Contact us today to schedule a free consultation. Webolutions provides digital marketing services to businesses nationwide from our offices in Denver, Colorado.